Whirlpool Washer 3955155A User Manual

TWO SPEED  
AUTOMATIC WASHERS  
Use & Care Guide  
For questions about features, operation/performance,  
parts, accessories or service call: 1-800-253-1301  
In Canada, for assistance call: 1-800-461-5681,  
for installation and service call: 1-800-807-6777  
or visit our website at  
Table of Contents.................................................................2  
3955155A  
 
WASHER SAFETY  
Your safety and the safety of others are very important.  
We have provided many important safety messages in this manual and on your appliance. Always read and obey all  
safety messages.  
This is the safety alert symbol.  
This symbol alerts you to potential hazards that can kill or hurt you and others.  
All safety messages will follow the safety alert symbol and either the word “DANGER” or  
“WARNING.” These words mean:  
You can be killed or seriously injured if you don't  
immediately follow instructions.  
You can be killed or seriously injured if you don't  
follow instructions.  
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you  
what can happen if the instructions are not followed.  
IMPORTANT SAFETY INSTRUCTIONS  
WARNING: To reduce the risk of fire, electric shock, or injury to persons when using the washer, follow basic  
precautions, including the following:  
Read all instructions before using the washer.  
Do not allow children to play on or in the washer. Close  
supervision of children is necessary when the washer is  
used near children.  
Do not wash articles that have been previously  
cleaned in, washed in, soaked in, or spotted with  
gasoline, dry-cleaning solvents, other flammable,  
or explosive substances as they give off vapors  
that could ignite or explode.  
discarded,  
Before the washer is removed from service or  
remove the door or lid.  
Do not reach into the washer if the drum, tub or agitator  
is moving.  
Do not add gasoline, dry-cleaning solvents, or  
other flammable, or explosive substances to the  
wash water. These substances give off vapors  
that could ignite or explode.  
Do not install or store the washer where it will be  
exposed to the weather.  
Do not tamper with controls.  
Under certain conditions, hydrogen gas may be  
produced in a hot water system that has not been  
used for 2 weeks or more. HYDROGEN GAS IS  
EXPLOSIVE. If the hot water system has not  
been used for such a period, before using the  
washing machine, turn on all hot water faucets  
and let the water flow from each for several  
minutes. This will release any accumulated  
hydrogen gas. As the gas is flammable, do not  
smoke or use an open flame during this time.  
Do not repair or replace any part of the washer or  
attempt any servicing unless specifically recommended  
in this manual or in published user-repair instructions  
that you understand and have the skills to carry out.  
See Electrical Requirementsfor grounding instructions.  
SAVE THESE INSTRUCTIONS  
3
 
PARTS AND FEATURES  
This manual covers several different models. The washer you have purchased may have some or all of the parts and features listed  
below.  
1. Control panel  
Other features your washer may have  
XTRA ROLL ACTION™ PLUS agitator  
DURASMOOTH™ white porcelain basket  
Extra rinse selector  
2. Model and serial number label  
3. Liquid fabric softener dispenser  
4. Agitator  
5. Lid  
On some models  
6. Liquid chlorine bleach dispenser  
7. Basket  
8. Tub  
Control panel  
4
 
Loading  
WASHER USE  
Loading suggestions  
For these suggested full-sized loads, set the LOAD SIZE selector  
to the highest load size setting.  
Understanding Washer Cycles  
SUPER CAPACITY PLUS WASHERS  
When the Cycle Control knob is set to a number and pulled out,  
the washer fills (to the selected load size) before agitation and  
timing start. The washer begins agitating immediately after filling;  
agitation occurs with the washer lid up or down.  
Heavy Work Clothes  
3 pair pants  
3 shirts  
1 coverall  
1 overall  
During agitation, the agitator creates a continuous rollover action  
(on some models) that provides a thorough cleaning of the wash  
load.  
4 pair jeans  
Delicates  
3 camisoles  
1 quilted robe  
4 slips  
2 sets of sleepwear  
1 child’s outfit  
6 undergarments  
Towels  
10 bath towels  
10 hand towels  
14 wash cloths  
1 bath mat  
After agitation starts, the Cycle Control knob turns clockwise until  
it points to an OFF area and the cycle ends.  
Mixed Load  
3 double sheets  
4 pillowcases  
8 T-shirts  
NOTE: The washer pauses briefly throughout each cycle. These  
pauses are normal for washer operation.  
2 shirts  
2 blouses  
8 handkerchiefs  
WASH  
RINSE  
6 pair shorts  
1. Fill  
1. Fill  
EXTRA LARGE CAPACITY WASHERS  
Heavy Work Clothes  
2 pair pants  
3 shirts  
3 pair jeans  
1 coverall  
2. Wash  
selected  
time  
2. Rinse  
3. Drain  
Delicates  
3 camisoles  
4 slips  
2 sets of sleepwear  
6 undergarments  
3. Drain  
No agitation  
No agitation  
Towels  
8 bath towels  
8 hand towels  
10 wash cloths  
1 bath mat  
Mixed Load  
4. Spin  
4. Spin-Spray  
rinse  
2 double sheets or  
1 king size sheet(s)  
4 pillowcases  
6 T-shirts  
6 pair shorts  
2 shirts  
2 blouses  
6 handkerchiefs  
5. Spin  
6. Off  
Normal Washer Sounds  
Your new washer may make sounds your old one didn’t. Because  
the sounds might be unfamiliar, you may be concerned about  
them. These sounds are normal.  
The Casual/Permanent  
Press cycle partially  
drains, fills, agitates  
briefly, and drains.  
During washing  
When you select a small load size setting, your washer has a  
lower water level. This can cause a clicking sound from the upper  
part of the agitator.  
During drain  
If water is drained quickly from your washer (depending on your  
installation), you may hear air being pulled through the pump  
during the end of draining.  
After drain and before spin  
When the cycle changes from draining to spinning, you may hear  
gears engaging.  
5
 
Items should move easily through the wash water.  
Overloading can cause poor cleaning.  
Starting Your Washer  
To reduce wrinkling of permanent press clothes and some  
synthetic knits, use a large load size to provide more space  
(see step 5).  
2. (OPTIONAL) Pour measured liquid chlorine bleach into the  
liquid chlorine bleach dispenser (on some models). Bleach  
will be diluted automatically during the wash part of the cycle.  
Fire Hazard  
Never place items in the washer that are  
dampened with gasoline or other flammable  
fluids.  
Never use more than 1 cup (250 mL) for a full load. Use  
less with a smaller load size.  
No washer can completely remove oil.  
Follow the manufacturer’s directions for safe use.  
Do not dry anything that has ever had any type of  
oil on it (including cooking oils).  
To avoid spilling, use a cup with a pouring spout. Do not  
let bleach splash, drip, or run down into the washer  
basket.  
Doing so can result in death, explosion, or fire.  
Use only liquid chlorine bleach in this dispenser.  
NOTE: On models without a bleach dispenser, see “Adding  
Liquid Chlorine Bleach.”  
3. (OPTIONAL) Pour measured liquid fabric softener into the  
liquid fabric softener dispenser (on some models). Softener is  
added automatically during the rinse portion of the cycle.  
WARNING  
Electrical Shock Hazard  
Plug into a grounded 3 prong outlet.  
Do not remove ground prong.  
Do not use an adapter.  
Dilute liquid fabric softener by filling the dispenser with warm  
water until liquid reaches the crossbar in the opening.  
Do not spill or drip any fabric softener on the clothes.  
Use only liquid fabric softener in this dispenser.  
Do not use an extension cord.  
NOTE: On models without a fabric softener dispenser, see  
“Adding Liquid Fabric Softener.”  
Failure to follow these instructions can result in  
death, fire, or electrical shock.  
4. Close the washer lid.  
5. Turn the LOAD SIZE selector to the correct setting for your  
wash load and the type of fabric being washed.  
1. Measure detergent and pour it into the washer. If desired, add  
powdered or liquid color safe bleach. Add extra detergent for  
the Super Wash cycle.  
Choose a load size that allows the load to move freely for  
best fabric care. See "Loading."  
You may change the load size selection after the washer  
has started filling by turning the selector to a different  
setting.  
Drop a sorted load of clothes loosely into your washer.  
Load evenly to maintain washer balance. Mix large and small  
items.  
6
 
6. Set the TEMPERATURE selector to the correct setting for the  
type of fabric and soils being washed. Use the warmest water  
safe for fabric. Follow garment label instructions.  
Selecting a Cycle and Time  
This section describes the available wash cycles and will help  
you make the best cycle selections for your wash loads. Each  
cycle is designed for different types of fabric and soil levels.  
Water Temp  
Use For  
Hot  
Whites and pastels  
The washer pauses briefly throughout each cycle. These  
pauses are normal. Refer to “Normal Washer Sounds” to  
learn more about the sounds you may hear during a wash  
cycle.  
111°F (44°C)  
or above  
Heavy and greasy soils  
Warm  
Bright colors  
Refer to “Understanding Washer Cycles” to learn what  
happens during a wash cycle.  
90°-110°F  
(32°-43°C)  
Moderate to light soils  
NOTE: This manual covers several different washer models. The  
washer you have purchased will not have all of the cycles  
described.  
Cold  
70°-90°F  
(21°-32°C)  
Colors that bleed or fade  
Light soils  
NOTE: In wash water temperatures colder than 70ºF  
(21ºC), detergents do not dissolve well. Soils can be difficult  
to remove. Some fabrics can retain wear wrinkles and have  
increased pilling (the formation of small lint-like balls on the  
surface of garments).  
7. (OPTIONAL) Some models have an EXTRA RINSE selector.  
For an additional rinse and spin at the end of a wash cycle,  
set the EXTRA RINSE selector to ON. On some models, the  
Extra Rinse feature is part of the cycle.  
8. (OPTIONAL ) Some models have an END OF CYCLE SIGNAL  
selector. Set the END OF CYCLE SIGNAL selector to ON if  
you want your washer to alert you when the wash cycle is  
complete. The signal is helpful when you are washing items  
that should be removed from the washer as soon as the cycle  
ends.  
Heavy cycle  
This cycle features high-speed agitation followed by brief periods  
of low-speed agitation for cleaning sturdy fabrics and heavily  
soiled loads that need maximum soil removal. Select Super Wash  
or Regular depending on whether your load is moderately or  
heavily soiled. For improved cleaning, use twice the amount of  
detergent recommended for a wash cycle. The Heavy cycle  
features Extra Rinse as part of the cycle.  
9. Push in the Cycle Control knob and turn it clockwise to the  
wash cycle you want. Reduce the wash time when using a  
small load size setting. See “Selecting a Cycle and Time.”  
Normal cycle  
This cycle features high-speed agitation followed by a brief  
period of low-speed agitation for cleaning cottons and linens.  
High spin speeds shorten drying time. Select 6 to 15 minutes of  
wash time, depending on your model, for loads that are  
moderately or heavily soiled. For lightly soiled loads, use the  
shortest time setting.  
Pull out the Cycle Control knob to start the washer.  
To stop or restart your washer  
Super Wash - Select the Super Wash setting to wash heavily  
soiled loads that need maximum soil removal. Use twice the  
amount of detergent recommended for a wash cycle.  
To stop the washer at any time, push in the Cycle Control  
knob.  
Casual/Permanent Press cycle  
To restart the washer, close the lid (if open) and pull out  
the Cycle Control knob.  
This cycle starts with high-speed agitation and then steps down  
to low-speed agitation for cleaning permanent press blends and  
synthetic fabrics. To minimize wrinkling, this cycle features a  
cool-down rinse and a low-speed final spin. Select 6 to 10  
minutes of wash time, depending on your model, to clean lightly  
to moderately soiled loads.  
Adding bleach to models without a bleach dispenser  
If desired, add measured liquid chlorine bleach after the washer  
starts agitating. Pour diluted bleach around the agitator, not  
directly on the load. Undiluted bleach will damage any fabric it  
touches. (See "Adding Liquid Chlorine Bleach.")  
Delicates cycle  
Adding softener to models without a fabric softener  
dispenser  
This cycle features low-speed agitation for gentle soil removal  
from delicate items and washable knits. Low spin speeds  
minimize wrinkling. Select 3 to 9 minutes of wash time,  
depending on your model, to clean lightly to moderately soiled  
loads.  
If desired, add measured liquid fabric softener to the final rinse  
water. Always dilute fabric softener with ½ to 1 cup  
(125 to 250 mL) of warm water. Undiluted fabric softener can  
stain fabrics. (See "Adding Liquid Fabric Softener.")  
Hand Washables cycle  
This cycle features a series of brief, low-speed agitations and  
short soaks to gently clean special-care items. Low spin speeds  
minimize wrinkling. Wash small loads. If items appear to be  
floating (due to trapped air), stop the washer by pushing in the  
Cycle Control knob. Push items down into the washer. Restart  
the washer.  
7
 
Quick Wash cycle  
This cycle features low-speed agitation for gentle soil removal,  
while providing high spin speeds to shorten drying times. Select  
this cycle for small loads of lightly soiled items that you need in a  
hurry.  
Adding Liquid Fabric Softener  
Always dilute fabric softener with ½ to 1 cup (125 to 250 mL)  
warm water. Undiluted fabric softener can stain fabrics.  
Add diluted fabric softener only in the final rinse.  
Soak cycle  
This cycle features brief periods of agitation and soak time to  
remove heavy soils and stains that need pretreatment. Use warm  
water when soaking laundry. Hot water can set stains. Use the  
amount of detergent or presoak additive recommended by the  
manufacturer. When the Soak cycle ends, add detergent and  
start a new wash cycle.  
Fabric softener should not be mixed with other laundry  
products. Greasy stains can form. To remove greasy stains,  
wet the stain and rub with liquid detergent or a bar of soap.  
Rewash.  
Too much fabric softener can make some items (diapers and  
towels) nonabsorbent. If this happens, use less fabric  
softener, or do not use it every time.  
Pre-Wash cycle  
This cycle features a brief period of agitation to help remove  
heavy soils and stains that need pretreatment. Use the amount of  
detergent or presoak additive recommended by the  
manufacturer. After the Pre-Wash cycle ends, add detergent and  
set a new wash cycle.  
WASHER CARE  
Cleaning Your Washer  
Rinse and Spin  
Cleaning the exterior  
When using extra detergent for heavily soiled clothes, or washing  
special-care items, you may find an extra rinse and spin is  
needed.  
Use a soft, damp cloth or sponge to wipe up any spills such as  
detergent or bleach. Occasionally wipe the outside of your  
washer to keep it looking new.  
1. Push in the Cycle Control knob and turn it clockwise to any of  
the Rinse settings.  
Cleaning the interior  
Clean your washer interior by mixing 1 cup (250 mL) of chlorine  
bleach and 2 cups (500 mL) of detergent. Pour this into your  
washer and run it through a complete cycle using hot water.  
Repeat this process if necessary.  
2. Pull out the Cycle Control knob. The washer fills to the  
selected load size, agitates, drains, and spins.  
NOTE: An Extra Rinse option is available (on some models). See  
“Starting Your Washer.”  
NOTE: Remove any hard water deposits using only cleaners  
labeled as washer safe.  
Drain and Spin  
Cleaning the liquid fabric softener dispenser  
A drain and spin may help shorten drying times for some heavy  
fabrics or special-care items by removing excess water.  
Flush dispenser periodically with warm water, as shown. Remove  
the dispenser by grasping the top of the dispenser with both  
hands and squeezing and pushing upwards with thumbs. Clean  
the dispenser by rinsing it under a water faucet. Replace it after  
cleaning.  
1. Push in the Cycle Control knob and turn it clockwise to any of  
the Spin settings.  
2. Pull out the Cycle Control knob. The washer drains, then  
NOTE: Do not wash clothes with this dispenser removed. Do not  
add detergent or bleach to this dispenser; it is for liquid fabric  
softener use only.  
spins.  
Adding Liquid Chlorine Bleach  
Always measure liquid chlorine bleach. Do not guess. Never use  
more than 1 cup (250 mL) for a full load. Follow manufacturer’s  
directions for safe use. Use a cup with a pouring spout to avoid  
spilling.  
1. Let the washer fill and begin agitating the load.  
2. Add bleach to the wash cycle so it can be removed in the  
rinse cycle. Pour bleach around the agitator, not directly on  
the load.  
Follow directions on the care labels. Do not use chlorine  
bleach on wool, silk, spandex, acetates, or some flame-  
retardant fabrics.  
Water Inlet Hoses  
Replace inlet hoses after five years of use to reduce the risk of  
hose failure. Periodically inspect and replace inlet hoses if  
bulges, kinks, cuts, wear or leaks are found.  
When soaking with chlorine bleach, add detergent to  
soak water.  
NOTE: Undiluted bleach will damage any fabric it touches. The  
damage appears as rips, holes, tears, or color loss and may not  
show up until several washings later.  
When replacing your inlet hoses, mark the date of replacement  
on the label with a permanent marker.  
8
 
Washer stops  
Vacation, Storage and Moving Care  
Check the following:  
Is the power cord plugged into a grounded 3 prong outlet?  
Install and store your washer where it will not freeze. Because  
some water may stay in the hoses, freezing can damage your  
washer. If storing or moving your washer during freezing weather,  
winterize it.  
Is the indicator on the Cycle Control knob properly lined up  
with a cycle? Turn the Cycle Control knob to the right slightly  
and pull to start.  
Non-use or vacation care  
Operate your washer only when you are at home. If you will be on  
vacation or not using your washer for an extended period of time,  
you should:  
Are the water inlet valve screens clogged?  
Are both the hot and cold water faucets turned on?  
Is the water inlet hose kinked?  
Unplug washer or disconnect power.  
Turn off the water supply to the washer. This helps avoid  
accidental flooding (due to a water pressure surge) while you  
are away.  
Is there power at the plug?  
Check your electrical source or call an electrician.  
Has a fuse blown or is the circuit breaker open?  
If problem continues, call an electrician.  
To winterize washer  
1. Shut off both water faucets.  
Are you using an extension cord?  
Do not use an extension cord.  
2. Disconnect and drain water inlet hoses.  
3. Put 1 quart (1 L) of R.V.-type antifreeze in the basket.  
4. Run washer on a drain and spin setting (see “Drain and Spin”)  
Is the washer in a normal pause in the Casual/Permanent  
Press (or Hand Washables) cycle?  
The washer pauses for about 2 minutes in the Casual/  
Permanent Press cycle. Allow the cycle to continue.  
for about 30 seconds to mix the antifreeze and water.  
5. Unplug washer or disconnect power.  
The Hand Washables cycle (on some models) features  
periods of agitation and soak.  
To use washer again  
1. Flush water pipes and hoses.  
Is the washer overloaded?  
2. Reconnect water inlet hoses.  
3. Turn on both water faucets.  
4. Plug in washer or reconnect power.  
Wash smaller loads.  
Washer won’t drain or spin  
5. Run the washer through a complete cycle with 1 cup (250 mL)  
of detergent to clean out antifreeze.  
Is the drain hose clogged, or the end of the drain hose  
more than 72 in. (183 cm) above the floor?  
See the Installation Instructions for proper installation of drain  
hose.  
Is the lid open?  
TROUBLESHOOTING  
The lid must be closed during operation.  
First try the solutions suggested here and possibly avoid  
the cost of a service call...  
Is there excessive sudsing?  
Always measure detergent. Follow manufacturer’s directions.  
If you have very soft water, you might need to use less  
detergent.  
Washer won’t fill, rinse or agitate  
Is your voltage low?  
Check your electrical source or call an electrician. Do not use  
an extension cord.  
Check the following:  
Is the power cord plugged into a grounded 3 prong outlet?  
Is the indicator on the Cycle Control knob properly lined up  
with a cycle? Turn the Cycle Control knob to the right slightly  
and pull to start.  
Washer continues to fill or drain, or the cycle seems stuck  
Is the top of drain hose lower than the water level in  
washer?  
The top of the hose must be higher than the water level in the  
washer for proper operation. See the Installation Instructions.  
Are the water inlet valve screens clogged?  
Are both the hot and cold water faucets turned on?  
Is the water inlet hose kinked?  
Does the drain hose fit too tightly in the standpipe, or is it  
taped to the standpipe?  
The drain hose should be loose yet fit securely. Do not seal  
the drain hose with tape. The hose needs an air gap. See the  
Installation Instructions.  
Does the water level seem too low, or does the washer  
appear to not fill completely?  
The top of the agitator is much higher than the highest water  
level. This creates a perception that the washer is not filling  
completely. This is normal.  
Washer makes noise  
Is the load balanced and the washer level?  
The wash load should be balanced and not overloaded.  
The washer must be level. The front feet should be properly  
installed and the nuts tightened. Reset the rear leveling legs  
(if needed). See the Installation Instructions.  
9
 
Did you completely remove the yellow shipping strap with  
cotter pins?  
Residue or lint on load  
See the Installation Instructions.  
Did you sort properly?  
Sort lint givers (towels, chenille) from lint takers (corduroy,  
synthetics). Also sort by color.  
Are the gears engaging after the drain and before spin, or  
is the upper part of agitator clicking during wash?  
These are normal washer noises.  
Did you overload the washer?  
The wash load must be balanced and not overloaded. Lint  
can be trapped in the load if overloaded. Wash smaller loads.  
Washer leaks  
Check the following:  
Check the following:  
Was paper or tissue left in the pockets?  
Are the fill hoses tight? Are the fill hose washers properly  
seated? Is the drain hose clamp properly installed? See the  
Installation Instructions.  
Did you use enough detergent? Follow manufacturer’s  
directions. Use enough detergent to hold the lint in the water.  
Is the sink or drain clogged?  
Sink and standpipe must be able to handle 17 gallons (64 L)  
of water per minute.  
Is your water colder than 70°F (21°C)? Wash water colder  
than 70°F (21°C) may not completely dissolve the detergent.  
Is water deflecting off the tub ring or the load?  
Center the tub before starting the washer.  
Stains on load  
Did you follow the manufacturer’s directions when adding  
detergent and fabric softener?  
Measure detergent and fabric softener. Use enough detergent  
to remove soil and hold it in suspension.  
The wash load should be balanced and not overloaded. The  
fill or spray rinses can deflect off the load.  
The washer must be level. The front feet should be properly  
installed and the nuts tightened. Reset the rear leveling legs  
(if needed). See the Installation Instructions.  
Dilute fabric softener and add to the rinse portion of a cycle  
only. Do not drip fabric softener on clothes.  
Check household plumbing for leaks.  
Is there above average iron (rust) in water?  
You may need to install an iron filter.  
Washer basket is crooked  
Did you properly sort the load?  
Sort dark clothes from whites and lights.  
Was the washer basket pulled forward during loading?  
The wash load should be balanced and not overloaded. Push  
the basket to the center before starting wash.  
Did you unload the washer promptly?  
To avoid dye transfer, unload the washer as soon as it stops.  
Is the load balanced and the washer level?  
The wash load should be balanced and not overloaded.  
Load is wrinkled  
The washer must be level. The front feet should be properly  
installed and the nuts tightened. Reset the rear leveling legs  
(if needed). See the Installation Instructions.  
Did you unload the washer promptly?  
Unload the washer as soon as it stops.  
Did you use the right cycle for the load being washed?  
Use the Casual/Permanent Press cycle or another cycle with  
low spin speeds (if available) to reduce wrinkling.  
The washer basket moves while washing.  
This is normal.  
Did you overload the washer?  
The wash load must be balanced and not overloaded. Loads  
should move freely during washing.  
Agitator operation  
The top of the agitator is loose, or moves in only one  
direction.  
This is normal.  
Was the wash water warm enough to relax wrinkles, or  
are you using warm rinses?  
If safe for the load, use warm or hot wash water. Use cold  
rinse water.  
Dispensers clogged or bleach leaking  
Are the hot and cold water hoses reversed?  
Check to be sure the hot and cold water hoses are connected  
to the right faucets. See the Installation Instructions.  
Did you follow the manufacturer’s directions when adding  
detergent and fabric softener to the dispensers?  
Measure detergent and fabric softener. Carefully pour into the  
dispensers. Wipe up all spills.  
Load is tangled or twisted  
Dilute fabric softener in the fabric softener dispenser.  
Did you put powdered or color-safe bleach in the liquid  
chlorine bleach dispenser?  
Add powdered or liquid color-safe bleach directly to the  
basket. Do not use the chlorine bleach dispenser for color-  
safe bleach.  
Did you overload the washer?  
The wash load must be balanced and not overloaded. Loads  
should move freely during washing.  
Did you wrap items around the agitator?  
Drop items loosely into the washer. Do not wrap items around  
the agitator.  
Load too wet  
Did you use the right cycle for the load being washed?  
Select a cycle with a higher spin speed (if available).  
Did you use a cold rinse?  
Cold rinses leave loads wetter than warm rinses. This is  
normal.  
10  
 
Gray whites, dingy colors  
In the U.S.A.  
Did you properly sort the load?  
Dye transfer can occur when mixing whites and colors in a  
load. Sort dark clothes from whites and lights.  
Call the Whirlpool Customer Interaction Center toll free:  
1-800-253-1301.  
Our consultants provide assistance with:  
Was the wash temperature too low?  
Use hot or warm washes if safe for the load. Hot water should  
be at least 111°F (44°C) to clean heavy or greasy soils.  
Features and specifications on our full line of appliances  
Installation information  
Use and maintenance procedures  
Accessory and repair parts sales  
Did you use enough detergent, or do you have hard  
water?  
Use more detergent for washing heavy soils in cold or hard  
water.  
Specialized customer assistance (Spanish speaking, hearing  
impaired, limited vision, etc.)  
Are the hot and cold water hoses reversed?  
Check to be sure the hot and cold water hoses are connected  
to the right faucets. See the Installation Instructions.  
Referrals to local dealers, repair parts distributors, and  
service companies  
Whirlpool designated service technicians are trained to fulfill the  
product warranty and provide after-warranty service anywhere in  
the United States.  
Garment damage  
Check the following:  
To locate the Whirlpool designated service company in your area,  
you can also look in your telephone directory Yellow Pages.  
Were sharp items removed from pockets before washing?  
Empty pockets, zip zippers, snap or hook fasteners before  
washing.  
For further assistance  
If you need further assistance, you can write to Whirlpool  
Corporation with any questions or concerns at:  
Were strings and sashes tied to prevent tangling?  
Were items damaged before washing? Mend rips and broken  
threads in seams before washing.  
Whirlpool Brand Home Appliances  
Customer Interaction Center  
553 Benson Road  
Did you overload the washer?  
The wash load must be balanced and not overloaded. Loads  
should move freely during washing.  
Benton Harbor, MI 49022-2692  
Please include a daytime phone number in your correspondence.  
Did you properly add chlorine bleach?  
Do not pour chlorine bleach directly on load. Wipe up bleach  
spills. Undiluted bleach will damage fabrics.  
In Canada  
Did you follow the manufacturer’s care label instructions?  
Call the Inglis Limited Customer Interaction Center toll free:  
1-800-461-5681 8:30 a.m. - 5:30 p.m. (EST).  
Our consultants provide assistance with:  
ASSISTANCE OR SERVICE  
Features and specifications on our full line of appliances  
Referrals to local dealers  
Before calling for assistance or service, please check  
Troubleshooting.” It may save you the cost of a service call. If  
you still need help, follow the instructions below.  
For service in Canada  
Call 1-800-807-6777. Inglis designated service technicians are  
trained to fulfill the product warranty and provide after-warranty  
service anywhere in Canada.  
When calling, please know the purchase date and the complete  
model and serial number of your appliance. This information will  
help us to better respond to your request.  
For further assistance  
If you need further assistance, you can write to Inglis Limited with  
any questions or concerns at:  
If you need replacement parts  
If you need to order replacement parts, we recommend that you  
only use FSP® factory specified parts. These parts will fit right  
and work right because they are made with the same precision  
used to build every new WHIRLPOOL® appliance.  
Customer Interaction Center  
Inglis Limited  
1901 Minnesota Court  
Mississauga, Ontario L5N 3A7  
To locate FSP replacement parts in your area:  
Please include a daytime phone number in your correspondence.  
In the U.S.A., call the Customer Interaction Center at  
1-800-253-1301, or your nearest designated service center.  
Gearcase assembly covered by your warranty  
In Canada, call 1-800-807-6777, or your nearest designated  
service center.  
11  
 
®
WHIRLPOOL WASHER WARRANTY  
ONE-YEAR FULL WARRANTY  
For one year from the date of purchase, when this washer is operated and maintained according to instructions attached to or furnished  
®
with the product, Whirlpool Corporation will pay for FSP replacement parts and repair labor to correct defects in materials or  
workmanship. Service must be provided by a Whirlpool designated service company.  
FIVE-YEAR LIMITED WARRANTY  
For five years from the date of purchase, when this washer is operated and maintained according to instructions attached to or  
®
furnished with the product, Whirlpool Corporation will pay for FSP replacement parts for any top and lid rust and any part of the  
gearcase assembly, if defective in materials or workmanship.  
TEN-YEAR LIMITED WARRANTY  
For ten years from the date of purchase, when this washer is operated and maintained according to instructions attached to or  
®
furnished with the product, Whirlpool Corporation will pay for FSP replacement parts for the outer tub should it crack or fail to contain  
water, if defective in materials or workmanship.  
LIFETIME LIMITED WARRANTY  
For the lifetime of the washer, when this washer is operated and maintained according to instructions attached to or furnished with the  
®
product, Whirlpool Corporation will pay for FSP replacement parts for the white porcelain basket should it chip or rust due to defects in  
materials or workmanship.  
Whirlpool Corporation will not pay for:  
1. Service calls to correct the installation of your washer, to instruct you how to use your washer, or to replace house fuses or correct  
house wiring or plumbing.  
2. Repairs when your washer is used in other than normal, single-family household use.  
3. Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, installation not in  
accordance with local electrical and plumbing codes, or use of products not approved by Whirlpool Corporation.  
4. Any labor costs during the limited warranties.  
5. Replacement parts or repair labor costs for units operated outside the United States and Canada.  
6. Pickup and delivery. This product is designed to be repaired in the home.  
7. Repairs to parts or systems resulting from unauthorized modifications made to the appliance.  
8. In Canada, travel or transportation expenses for customers who reside in remote areas.  
WHIRLPOOL CORPORATION AND INGLIS LIMITED SHALL  
NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL  
DAMAGES.  
Outside the 50 United States and Canada, this warranty does  
not apply. Contact your authorized Whirlpool dealer to  
determine if another warranty applies.  
Some states and provinces do not allow the exclusion or  
limitation of incidental or consequential damages, so this  
exclusion or limitation may not apply to you. This warranty gives  
you specific legal rights and you may also have other rights which  
vary from state to state or province to province.  
If you need service, first see “Troubleshooting”. Additional help  
can be found by checking “Assistance or Service,” or call our  
Customer Interaction Center at 1-800-253-1301 from anywhere  
in the U.S.A., or write: Whirlpool Brand Home Appliances,  
Customer Interaction Center, 553 Benson Road, Benton Harbor,  
MI 49022-2692. In Canada, call Inglis Limited at 1-800-807-6777.  
04/00  
Dealer name____________________________________________________  
Address________________________________________________________  
Phone number__________________________________________________  
Model number __________________________________________________  
Serial number __________________________________________________  
Purchase date __________________________________________________  
Keep this book and your sales slip together for future  
reference. You must provide proof of purchase or installation  
date for in-warranty service.  
Write down the following information about your washer to better  
help you obtain assistance or service if you ever need it. You will  
need to know your complete model number and serial number.  
You can find this information on the model and serial number  
label/plate, located on your appliance as shown in  
“Parts and Features”.  
3955155A  
© 2001 Whirlpool Corporation.  
3/01  
Printed in U.S.A.  
All rights reserved.  
® Registered Trademark/TM Trademark of Whirlpool, U.S.A., Inglis Limited licensee in Canada  
 

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